Why should I need to register to book tickets?
Registering with Customerneedz helps frequent passengers to avoid filling their details every-time when they book/cancel/print tickets. Also it helps Customerneedz to keep the passengers informed about the value added services we launch. More over, on the security front, we would be able to track the transactions done through the site more efficiently and thus avoid any fraudulent transactions.

How can I cancel my ticket?
The tickets booked through Customerneedz can be cancelled by logging into the system. Go to Cancel/Prnt ticketsà select the ticketsà and cancel. You can cancel the entire tickets or you can select specific passenger and cancel. The money is transferred back to the passenger's credit card or bank account within 10 business days.

The tickets booked through this website have to be cancelled through this website (www.customerneedz.com) only. For cancellation charges and more details , please refer the terms and conditions of Customerneedz .

What will happen if I loose my ticket?
The users can log into the customerneedz.com , go to Cancel/Print ticketsà select the ticketsà and print the tickets again.

What are the Refund Policies?
Refund is given to the customer in the following situations.

• If the customer miss the bus due to wrong timing printed on e-ticket.
• If the customer miss the bus due to wrong pick up points printed on e-ticket.
• If the customer miss the bus due to any system failure.
• In the above cases, if tickets are available we will try to get you a ticket on an alternate bus, else you will be entitled for a 100% refund.

How can I make the payments to purchase the tickets?
Customerneedz gives the customer the flexible options of paying through Credit card, Debit card and internet enabled online bank account transfer.

How can I use the debit card for a payment?
For using debit card to buy the tickets you need to have an internet enabled banking service with user name and internet PIN. While in the payment page select the option 'Pay Using Your Internet Enabled Bank Account' and select the bank where you have internet enabled account.

What are the credit/debit cards/Online Account one can use?
Visa. MasterCard. American Express. Diners Club. JCB. Citibank E-Cards.

Citibank. ICICI infinity. UTI iConnect. HDFC Bank. IDBI Centurion Bank Indus Ind Bank. Kotak Bank. Punjab national bank. Oriental Bank Of Commerce.

Whose name will appear on my credit card statement?
Your credit card statement will be billed as CCAvenue.com or Avenues (I) Pvt. Ltd. since Customerneedz has partnered with CCavenue www.ccavenue.com for payment gateway services.

Is my transactions secure?
Customerneedz have partnered with CCAvenue which is the premium payment gateway provider in Asia.
CCAvenue uses secure servers throughout. CCAvenue contains a number of features designed for e-commerce security across the Internet. CCAvenue adopts stringent security measures to ensure that critically sensitive information, such as your personal information, is protected. For ultimate data security CCAvenue follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces which offers the highest level of security .CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.CCAvenue is also registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibank’s and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. We always get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.

Can I reschedule my travel?
Currently one can cancel and make a new booking. We will introduce this feature shortly.